Add/Remove Freeze

Use this form to add or remove a freeze for one or more lines. Freezing a line allows you to keep the phone number while suspending service without billing your current plan rate. You are allowed to freeze your line for a maximum of 90 days per calendar year. There is a $10/prorated monthly fee to enable this feature. The freeze will be added/removed at 8AM CST on the date that you provide. Lines will automatically unfreeze at 90 days and begin billing your regular plan if not requested earlier by you. By freezing your line your contract extends for the amount of time your line is frozen.

Name Required
Phone number(s)

Without dashes, please enter the phone number(s) you would like to be placed on freeze.

Please select the date you would like the freeze to be added/removed (will be added/removed 8am Central time on requested date). 

→ Date cannot fall on a weekend or holiday, requests are only processed on business days.

Terms and conditions: Freezing a line allows you to keep the phone number while suspending service without billing your current plan rate. You are allowed to freeze your line for a maximum of 90 days per calendar year. There is a $10/prorated monthly fee to enable this feature. The freeze will begin at 8AM CST on the date that you provide. To unfreeze your line you will need to submit this form again. Lines will automatically unfreeze at 90 days and begin billing your regular plan if not requested earlier by you. By freezing your line and agreeing below, you acknowledge that your contract extends for the amount of time your line is frozen and you are still responsible for the $10 fee above.